We are Oakfire Adventures Ltd trading as Oakfire Adventures.<\/p>\nWe are based at The Oaks Demesne, 227 Glenshane Road, Derry, Co Londonderry, Northern Ireland BT47
\n3EW.\nYou should address any enquiries about our use of your personal data to
\nat info@oakfireadventures.com or by telephone on +44 (0)7731171177\n
This privacy notice tells you what to expect when Oakfire collects your personal information. We will tell you what information we collect, why we use it, how long we will keep it and who we share it with.<\/p>\n
The notice applies to information we collect about you when you engage with us, including in any of the following ways:<\/p>\nWhen you use our online channels
\nBrowse our website
\nEngage with our social media channels
\nRequest a quote
\nBuy a gift voucher
\nWhen you respond to or ask for marketing
\nEnter one of our competitions
\nSign up to receive direct marketing
\nSign up to receive partner marketing
\nRespond to a market research survey
\nWhen you visit our site
\nMake a booking
\nAgree to having your photo used
\nSign a disclaimer or warranty
\nAre involved in an incident
\nReceive medical attention
\nGive an online review
\nWhen you contact Oakfire for other reasons
\nApply for a job\n
Such instances could include for a press article which may name you, or as a competition winner on a social media channel.<\/p>\nWhere do we look after it?<\/strong> It is required by law to keep a record of accidents and treatment, and to register attendance by a medical professional. The forms are also used in the event of any claim and to help improve safety standards by tracking any accidents, should they occur.<\/p>\nWhere do we look after it?<\/strong> Privacy Policy Who Are We? We are Oakfire Adventures Ltd trading as Oakfire Adventures. We are based at The Oaks Demesne, 227 Glenshane Road, Derry, Co Londonderry, Northern Ireland BT47 3EW. You should address any enquiries about our use of your personal data to at info@oakfireadventures.com or by telephone on +44 (0)7731171177 HOW TO USE…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/oakfireadventures.com\/wp-json\/wp\/v2\/pages\/3"}],"collection":[{"href":"https:\/\/oakfireadventures.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oakfireadventures.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oakfireadventures.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/oakfireadventures.com\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":5,"href":"https:\/\/oakfireadventures.com\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":1300,"href":"https:\/\/oakfireadventures.com\/wp-json\/wp\/v2\/pages\/3\/revisions\/1300"}],"wp:attachment":[{"href":"https:\/\/oakfireadventures.com\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nWe keep all footage that we are actively using on servers operated by our hosting
\nprovider. Once we stop using the photos and video, we will destroy most of it but will
\nkeep selected footage that we used as a historical archive on the same servers.\nWho do we share it with?<\/strong>
\nWe will not sell the images but may share them with third parties, as may be needed in
\nthe production and dissemination of our marketing materials, such as designers,
\nprinters, advertisers, journalists, third party re-sellers.\nWe may also share them with other companies and organisations with whom we engage in joint promotional activities, such as suppliers of other leisure services or products. Images used on our social media channels may also be shared by our active followers. Although we have clear terms of use of materials set out in our Website Terms of Use Policy it is possible
\nthat other third parties will take and use images on our website or other digital
\nchannels without our permission \u2013 that\u2019s just the nature of the web.\nHow long do we keep it for?<\/strong>
\nOakfire has a policy to actively use images for up to 10 years. Again, due to the nature of
\nthe web, some images may remain \u2018out there\u2019 for longer. We may also keep images that
\nhave been used in marketing activity in our archive library as a historic record of our
\nbrand and promotional development and these may remain indefinitely.\nRISK ACKNOWLEDGEMENT DISCLAIMERS<\/h3>\nWhat information do we collect?<\/strong>
\nWhen you book an adventure with us, you will be asked to read and sign a Risk
\nAcknowledgement and Disclaimer for each activity, providing your name, age and
\nsignature. A parent, guardian or carer must sign for each child under 16 years of age
\nthat they are supervising.\nWhy and how do we use it?<\/strong>
\nWe ask for this information to ensure you have read and understood the risks of taking
\npart in the activity, as they can all be dangerous if instructions and safety measures are
\nnot followed. The forms are used in the event of any claim and helps improve safety
\nstandards by tracking any accidents, should they occur.\nWhere do we look after it?<\/strong>
\nWe save the information on the paper form you signed and keep it in the booking office
\nonsite for twelve months after your visit. The forms are then moved to our central
\nstorage facility.\nWho do we share it with?<\/strong>
\nWe do not share this information unless you have an accident whist on site or other
\nissue that needs to be investigated in which case we may need to share the form with,
\nfor example, parents of a child you were supervising, our solicitors or insurers, or other
\nagencies as may be required by law \u2013 see \u2018Sharing due to legal requirements\u2019 section
\nbelow.\nHow long do we keep it for?<\/strong>
\nForms will be kept for a period sufficient to cover Limitation Act claims. Consequently,
\nmost forms will be kept for four years. Those relating to individuals under the age of 18
\nmay be kept until they are 21 years of age.\nMEDICAL AND RELIGIOUS DISCLAIMERS<\/h3>\nWhat information do we collect?<\/strong>
\nWhen you book with us, if you have any pre-existing medical conditions or needs,
\ncultural or religious traditions that impact your ability to safely take part in the activity,
\nyou will be asked to read and sign an additional disclaimer. In each instance we will
\ncollect your name and signature, but some forms require additional information. Each
\nchild under 18 years of age must be signed for by either a parent, guardian or carer,
\ndependent on the disclaimer.\nForms are used in the event of any claim and to help improve safety standards by
\ntracking any accidents, should they occur.\nWhere do we look after it?<\/strong>
\nWe save the information on the paper form you signed and keep it in the booking office
\nonsite for twelve months after your visit. The forms are then moved to our central
\nstorage facility.\nWho do we share it with?<\/strong>
\nWe do not share this information unless you have an accident whist on site or other
\nissue that needs to be investigated, in which case we may need to share the form with,
\nfor example, medical personnel if you need medical attention, our solicitors or other
\nagencies as may be required by law \u2013 see \u2018Sharing due to legal requirements\u2019 section
\nbelow.\nHow long do we keep it for?<\/strong>
\nForms will be kept for a period sufficient to cover Limitation Act claims. Consequently,
\nmost forms will be kept for four years. Those relating to individuals under the age of 18
\nmay be kept until they are 21 years of age.\nACCIDENTS AND INCIDENTS<\/h3>\nWhat information do we collect?<\/strong>
\nIf you have an accident whether causing injury or not, we will collect details on a form
\nabout the event including at minimum your name, age, gender, address, phone number
\nand the same for the adult who was supervising you and any other customers involved
\nbut not injured.\nSimilarly, if you are involved in an incident we will collect your name, age, gender,
\naddress, phone number.\nIt may also be necessary to take injury details, witness statements and photographs to
\ndocument what happened.\nWhy and how do we use it?<\/strong>
\nWe will collect this information so that we can comply with our policies and any legal
\nrequirements to investigate what happened, ensure our first-aider and any other
\nmedical professionals tending to you can provide you with the appropriate care, and
\ntake any other administrative actions required.\n
\nWe transfer the information on the paper form to an online database operated by our
\nhosting partners as soon as possible and destroy the paper copies. On occasion, some
\npaper copies are moved to our central storage facility, together with any disclaimers
\nyou would have signed.\nWho do we share it with?<\/strong>
\nWe do not share this information unless with, for example, medical personnel if you
\nneed medical attention; our solicitors or other agencies as may be required by law \u2013 see
\n\u2018Sharing due to legal requirements\u2019 section below.\nHow long do we keep it for?<\/strong>
\nWe keep the information in case there is a claim about the cause of the accident and\/or
\nthe treatments received. information will be kept for a period sufficient to cover
\nLimitation Act claims. Consequently, most forms will be kept for four years. Those
\nrelating to individuals under the age of 18 may be kept until they are 21 years of age.\nMarketing Activities<\/strong>
\nWe offer a range of competitions, promotions, surveys and news to its customers and
\nprospective customers, which you are welcome to sign up to, or participate in. This may
\ninclude you signing up to marketing with one of our competition partners or, indeed, signing up to receive marketing through one of our partners\u2019 competitions or promotions.\nSIGN UP TO DIRECT MARKETING<\/h3>\nWhat information do we collect?<\/strong>
\nIf you sign up to receive our marketing emails we will as a minimum collect your name
\nand email address. If you also consent for other forms of direct marketing such as SMS
\nor post, we will also ask for your mobile number or postal address.
\nIf you have signed up to receive marketing alongside another action such as when you
\nmade a booking or requested a quote, we will not request any additional information.\nWhy and how do we use it?<\/strong>
\nWe will use this information to send you marketing from time to time, which includes
\nupdates on Oakfire activities, discounts, competitions and other news we feel may be of
\ninterest to you.\nThe marketing emails you receive may contain tracking cookies within the email, used
\nto record activity by recipients such as opening, forwarding or clicking links. This is
\ntracked and stored in a database for analysis and evaluation, used to refine future email
\ncampaigns and supply you with more relevant content.\nWhere do we look after it?<\/strong>
\nWe keep your information in our bookings system and customer databases operated by
\nour hosting partners, including those based in the Canada but who are compliant with
\nEEA a data protection legislation under the Privacy Shield programme.\nWho do we share it with?<\/strong>
\nWe will also share your data with other partners we work with under contract in the
\nfulfilment and administration of our marketing, including our email host provider or
\nmailing house. Aside from such instances we will not share your information with
\nothers unless we have your permission to do so.\nHow long do we keep it for?<\/strong>
\nWe have a policy to only keep an individual\u2019s data on the marketing list for up to two
\nyears since their last visit or engagement with the marketing content that we sent to
\nyou. That way we know only to keep in touch if you are still interested in our news, or
\ncan take you off our list so that you don\u2019t get emails you\u2019re no longer interested in.\nENTER A COMPETITION OR PRIZE DRAW<\/h3>\nWhat information do we collect?<\/strong>
\nIf you entered a competition or prize draw through our website, we will collect your
\nname and email address as a minimum, to accompany your entry, whether a prize draw
\nor a skill-based competition.\nWhy do we collect and use it?<\/strong>
\nWe need this so that we can administer the competition or prize draw and contact the
\nwinner(s) to arrange their prize.\nWhere do we look after it?<\/strong>
\nWe keep your information in customer databases operated by our hosting partners,
\nincluding those based in Canada but compliant with EEA a data protection legislation
\nunder the Privacy Shield programme.
\nIf you opted-in to receive marketing from the competition partners, then we will share
\nyour data with them also.\nHow long do we keep it for?<\/strong>
\nWe will keep details of those who entered a competition for a month after the winner
\nhas been successfully selected and contacted to arrange delivery of the prize(s), after
\nwhich the entries will be destroyed.\nSIGN UP TO RECEIVE DIRECT MARKETING FROM A PARTNER<\/h3>\nWhat information do we collect?<\/strong>
\nIf you enter one of our competitions, you may also be asked if you would like to opt-in
\nto receive direct marketing from the competition partners. If you agree, we will collect at
\nminimum your name and email address.\nWhy do we collect and use it?<\/strong>
\nWe will use this information to pass over to our partner(s) as you will have given your
\nconsent to receive direct marketing from the partner who will use it to send you email
\nnewsletters, postal or other types of direct mail, according to the consent you gave.\nWhere do we look after it?<\/strong>
\nWe keep your information in customer databases operated by our hosting partners.\nWho do we share it with?<\/strong>
\nWe will share this information with the partners you gave consent for.\nHow long do we keep it for?<\/strong>
\nWe will keep it for two years after you signed up for the marketing.
\nNote that our third-party partners will have their own policies for how long they will
\nretain your information, so you should look at the privacy policies on their websites.\nSIGN UP TO A COMPETITION OR DIRECT MARKETING THROUGH A PARTNER<\/h3>\nWe will sometimes enter joint promotional activity with commercial partners, typically
\nother organisations offering products or services in the leisure or related industry. In
\nmany cases we will host and administer the competitions, but sometimes our partners
\nwill, and in such cases, they will collect data on our behalf.\nIf you were the winner of a competition one of our partners hosted and administered,
\nour partner will send us your information, so we can arrange your prize. See \u2018Enter a
\ncompetition or prize draw\u2019 above.\nIf you opted-in to receive direct marketing from Oakfire, our partner will send us your
\ndetails. See \u2018Sign up to Oakfire direct marketing\u2019 above.\nOTHER REASONS YOU MAY SHARE PERSONAL DETAILS WITH Oakfire<\/h2>\n
APPLY FOR A JOB<\/h3>\nWhat information do we collect?<\/strong>
\nIf you apply for a job you will complete an online application form, giving us at minimum
\nyour name and email address along with your CV including previous job titles and
\nplaces of employment.\nWhy do we collect and use it?<\/strong>
\nWe need this information so that we can assess your suitability for the role you apply
\nfor and so that we can invite you for interview if your application is successful.\nWhere do we look after it?<\/strong>
\nWe keep your information in our servers operated by our hosting partners.\nWho do we share it with?<\/strong>
\nWe do not share your information further.\nHow long do we keep it for?<\/strong>
\nWe will keep your details for 12 months from the date of application. If you are
\nsuccessful and come to work with ourselves, you will be advised of how your personal
\ndata will be used and stored during the offer process.\nCONTACT OUR CALL CENTRE<\/h3>\nWhat information do we collect?<\/strong>
\nIf you telephone our call centre, your name and phone number are taken as minimum.
\nWhy do we collect and use it?\nWe need this information so that staff can use your name in the conversation, phone
\nyou back if the line was disconnected in error or use it in case of any litigation or query
\nresolution. Depending on the nature of your enquiry e.g. to make a booking or request
\na quote, the relevant process and data collection will be followed \u2013 see the other
\nreasons for processing in this Privacy Notice.\nWhere do we look after it?<\/strong>
\nWe record all telephone calls made to our call centre, for issue resolution and training
\npurposes. Our call centre is run by our partner, Open Contact, which looks after the
\nrecordings and any other data taken on its servers in the EEA.\nWho do we share it with?<\/strong>
\nWe do not share your information further unless there is a claim or other issues
\nrequiring it to be shared with external agencies, for example, our solicitors.\nHow long do we keep it for?<\/strong>
\nWe will keep the recordings for two years from the date of your call.\nOakfire\u2019s MARKETING ACTVITIES<\/h2>\n
DIRECT MARKETING<\/h3>\nIf you have given us your consent to receive marketing communications from us by
\nemail, we will send you emails from time to time about our news, offers, competitions
\nand activities. If you signed up to receive our email school newsletters or email
\ncorporate newsletters, then you will receive these more frequently. Occasionally we
\nmay also send communications by post or text if you have agreed to this.\nTARGETED MARKETING<\/h3>\nWe use segmenting techniques to ensure that the communications and offers we send
\nyou are personalised, timely and relevant based on your activity and interaction with us
\nto date.\nWe may consider such factors as the type of adventure you went on, your
\npostcode or preferred site, and if you have previously entered competitions with us. We
\ndo this to try to improve your Oakfire opportunities and experience and to help ensure
\nthat you only receive communications and offers that are likely to be of interest to you.
\nWe do not provide your personal information to external organisations for their own
\nmarketing purposes without your explicit consent.\nSOCIAL MEDIA TAREGTED MARKETING<\/h3>\nWe will use your personal data to participate in certain targeted advertising services
\noffered by some social media channels, such as Facebook\u2019s Custom Audience and
\nGoogle\u2019s Customer Match, so that you can receive targeted ads from us when you use
\nthe social media sites. We may use encrypted versions of your email address or phone
\nnumber for this purpose.\nCOOKIES<\/h3>\nWe use cookies to personalise content and ads, to provide social media features and to
\nanalyse our traffic. We also share information about your use of our site with our social
\nmedia, advertising and analytics partners who may combine it with other information
\nthat you\u2019ve provided to them or that they\u2019ve collected from your use of their services.
\nSee our Cookies Policy and audit for more details of the types of cookies we use and
\nhow you block them if you wish.\nSTORING AND SHARING YROU INFORMATION<\/h3>\nWhere we store your personal data<\/strong>
\nThe data that we collect from you will always be stored on our secure servers or those
\nof our service providers. Unless otherwise stated in the individual scenarios stated
\nabove, it will be stored within the EEA*.\nHowever, some of our providers are based in the Canada or other countries outside of
\nthe EEA which may have lower standards of protection for personal data than Europe
\nenjoys. So, if your information does go outside of Europe we will transfer and store it
\nwith partners that are either signed up to the Privacy Shield (Canada companies) or
\nhave agreed to contractual terms that we set \u2013 in all cases they will be compliant with
\nEuropean data protection legislation.\n* EEA is the European Economic Area which includes EU, EFTA (European Free Trade
\nAssociation = Iceland, Norway, Switzerland, Liechtenstein).\nIf you want to know more about how we keep your data secure when it is transferred
\ninternationally, please contact us using\nSharing due to legal requirements<\/strong>
\nIn some circumstances, we may have to disclose your personal information by law,
\nbecause a court or the police or other law enforcement agency has requested it using
\nthe appropriate channels. This includes but is not limited to enforcement authorities for
\nthe Reporting of Injuries, Diseases and Dangerous Occurrence Regulations, the Health
\nand Safety at Work Act 1974, and any other necessary regulations as part of an
\nenforcement visit or investigation.\nHOW LONG DO WE KEEP YOUR INFORMATION?<\/h3>\nWe only hold your personal information for as long as is necessary for the reason you
\nprovided it to us, as per the processing scenarios described in the sections above. In
\nsome cases, there are statutory obligations or industry best practise reasons that
\ndictate the length of time for which we will hold your information. For example, if you
\nmake a complaint or feel you may have a legal claim against us, then we will hold your
\ninformation for the duration of any statutory limitation period associated with such
\nincidents.\nSECURITY<\/h3>\nWe are committed to ensuring that your information is safe and secure whilst under our
\ncontrol to protect against loss, unauthorised disclosure or access. We have put in place
\nsuitable physical, electronic and managerial procedures to safeguard and secure the
\ninformation we collect. All information you provide to us is stored on our secure servers
\nor those of our service providers and any payment transactions will be encrypted.\nREPORTING A SECURITY INCIDENT<\/h3>\nIf at any point you suspect or become aware of a security incident (for example you
\nreceive suspicious communication from someone purporting to be a Oakfire employee
\nor affiliate), please forward the communication to us or report it by email
\nto info@oakfireadventures.com.
\nIf you have been the victim of a fraudulent transaction, please always contact the police
\nand\/or your bank in the first instance to ensure your own finances are secure.\nYOUR RIGHTS OVER YOUR INFORMATION<\/h3>\nUnder the GDPR which came into force in May 2018, you have rights as an individual
\nwhich you can exercise in relation to the information we hold about you. You can read\nmore about these rights here \u2013 https:\/\/ico.org.EEA\/for-the-public\/is-my-information-
\nbeing-handled-correctly\nACCESS TO YOUR INFORMATION<\/h3>\nOakfire tries to be as open as it can be in terms of giving people access to their personal
\ninformation. Individuals can find out if we hold any personal information by making a
\n\u2018subject access request\u2019 under the GDPR. If we do hold information about you, we will:\ngive you a description of it;
\ntell you why we are holding it;
\ntell you who it could be disclosed to; and
\nlet you have a copy of the information in an intelligible form.\nTo make a request to us for any personal information we may hold you need to put the
\nrequest in writing addressing it to our DPO or writing to the email or postal addresses
\nprovided below.\nWe will try to deal with your request informally in the first instance, for example by
\nproviding you with the specific information you need over the telephone.\nCHANGES TO YOUR INFORMATION<\/h3>\nIf your details change, or if you think that any of the information that we have about you
\nis incorrect or incomplete, please write to us with any changes you would like made at
\nthe contact details below\nSimilarly, if you would like to object to any ways in which your data is being processed
\nincluding removing your consent for marketing, contact us at the details below.\nREMOVING YORU CONSENT FOR USE OF YORU IMAGES<\/h3>\nYou can withdraw the consent you gave for us using your image at any time. For
\nchildren whose parents\/legal guardian gave permission on their behalf, when they turn
\n16, they have legal rights over this data and will have the right to revoke the consent
\nthemselves.\nTo withdraw your consent please email info@oakfireadventures.com or
\nwrite to us. We will stop using your images as soon as reasonably possible but note that images used for web-based promotions may remain indefinitely.\nQUERIES AND COMPLAINTS<\/h3>\nOakfire tries to meet the highest standards when collecting and using personal
\ninformation. For this reason, we take any complaints we receive about this very
\nseriously.\nWe encourage people to bring it to our attention if they think that our
\ncollection or use of information is unfair, misleading or inappropriate, or if you do not
\nthink that we have processed your data in accordance with this notice. We would also
\nwelcome any suggestions for improving our procedures.\nAlthough it may seem lengthy, this privacy notice was drafted with clarity in mind. It
\ndoes not provide exhaustive detail of all aspects of Oakfire\u2019s collection and use of
\npersonal information. However, we are happy to provide any additional information or
\nexplanation needed.\nIf you want to make a complaint about the way we have processed
\nyour personal information, you can contact us.\nBy telephone on +44 (0)7731171177
\nBy email at info@oakfireadventures.com
\nBy post to Oakfire Adventures, Oaks Demesne, 227 Glenshane Road, Derry, Co
\nLondonderry, Northern Ireland BT47 3EW\nWe will respond to your enquiry within five working days but may take 30 days to
\ninvestigate and resolve your concern. If your query will take longer than this to
\ninvestigate and resolve, we will let you know how long it will take.\nIf you are not satisfied with our response, you can refer the matter to the Information
\nCommissioner\u2019s Office (ICO). Information about how to do this is on the ICO website
\nat www.ico.org.uk<\/a>\n","protected":false},"excerpt":{"rendered":"